Online Privacy Policy

Charlebois & Associates, Photographers Inc. through the CreativepassionAi.com website (“Company”, “we”, “us”, or “our”) is a federally incorporated Canadian corporation operating from the Province of Quebec, Canada.

We provide digital educational services internationally through our website CreativepassionAi.com and related platforms (the “Site” and “Services”). Charlebois & Associates, Photographers Inc. through the CreativepassionAi.com website (the “Company”) respects the privacy concerns of the users of its website, the company and the services provided therein (the “Site”). The Company thus provides this privacy statement to explain what information is gathered during a visit to the Site and how such information may be used.
Please also review the Terms of Use which also govern the use of this Site.

The person responsible for personal information protection is:

Privacy Officer
Claude Charlebois
Email: [email protected]

You may contact us at any time regarding the handling of your personal information.

Information We Collect

We collect personal information necessary to operate our business and deliver our Services.

Information You Provide Directl, full name, Email address, billing address, country of residence, account login credentials, course progress data, customer support communications

User data is managed and stored through Content Creator Machine, our learning and customer management platform. Payment Information. Payments are processed securely through Stripe, Inc.

We do not store full credit card numbers. Stripe processes payment data in accordance with its own privacy policy and PCI-DSS security standards.

Automatically Collected Information

When you use our Site, we may collect: IP address, browser type, device type, operating system, pages visited, session duration, referring URLs. We use Google Analytics to analyze website traffic and usage patterns.

Google Analytics may collect anonymized or pseudonymized data through cookies and similar technologies.

Legal Basis for Processing (GDPR & International Compliance)

For users located in the European Union or similar jurisdictions, we process personal data based on:

Performance of a contract (course access), compliance with legal obligations, your consent (marketing communications, cookies), legitimate business interests (service improvement, fraud prevention), where permitted by law

Purpose of Data Collection

We use personal information to: deliver purchased courses, provide customer support, process payments, send transactional emails, send marketing communications (with consent), improve our services, detect fraud or misuse, comply with legal obligations. We do not sell personal information.

Cross-Border Data Transfers

Because we operate internationally and use third-party service providers, your personal information may be transferred outside Quebec and Canada, including to: United States (Stripe, Google Analytics infrastructure)

Other jurisdictions where Content Creator Machine or cloud hosting providers operate. Where required by law, we implement appropriate safeguards, including: Contractual data protection clauses, reputable service providers with strong security standards, risk assessments as required under Quebec Law 25

By using our Services, you acknowledge that international data transfers may occur.

Data Retention

We retain personal information only as long as necessary for: Delivery of Services, legal and accounting requirements (typically up to 7 years for financial records), marketing communications (until consent is withdrawn), fraud prevention and security purposes. When no longer required, data is securely deleted or anonymized.

Your Privacy Rights

Depending on your jurisdiction, you may have the right to: Access your personal data, correct inaccurate information, request deletion (subject to legal limits), withdraw consent, object to processing, request restriction of processing, request data portability, file a complaint with a supervisory authority. Quebec residents may file complaints with the Commission d’accès à l’information du Québec. EU residents may contact their local Data Protection Authority.

Requests can be sent to: [email protected]

We may verify identity before processing requests.

Cookies and Tracking Technologies

We use: Essential Cookies, necessary for website functionality and account access., analytics Cookies used through Google Analytics to understand user behavior. Marketing Cookies used for remarketing or advertising (if applicable).

Users located in the EU and certain other jurisdictions will be presented with a cookie consent banner allowing them to accept or decline non-essential cookies. You may also control cookies via browser settings.

Marketing Communications

We comply with: Canada’s Anti-Spam Law (CASL), U.S. CAN-SPAM Act, GDPR consent requirements

You will only receive marketing emails if: You have expressly opted in, or you qualify under existing customer relationship exemptions permitted by law. You may unsubscribe at any time using the link in our emails.

Children’s Privacy

Our Services are not directed to children under 14 years old. We do not knowingly collect personal information from children under 14. If we become aware that personal data from a child under 14 has been collected without parental consent, we will delete such information. Parents may contact us at any time to request removal.

Data Security

We implement commercially reasonable safeguards including: Encrypted data transmission (HTTPS), secure hosting environments, access controls, limited administrative access, payment processing via PCI-DSS compliant provider (Stripe). While we strive to protect personal information, no internet transmission is 100% secure.

Confidentiality Incidents (Law 25 Requirement)

In the event of a confidentiality incident presenting a risk of serious injury: We will notify affected individuals where required, we will notify Quebec’s privacy authority (Commission d’accès à l’information) where legally required, we will maintain a register of confidentiality incidents as required by law

Automated Decision-Making

We do not use automated decision-making systems that produce legal or similarly significant effects without human involvement.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices.

Users should review third-party privacy policies independently.

Updates to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via: Website notice, Email notification (where appropriate). Continued use of the Services after updates constitutes acceptance of the revised policy.

Use of Information: As a general policy, no personally identifiable information, such as your name, address, or e-mail address, is automatically collected from your visit to the Site. However, certain non-personal information is recorded by the standard operation of the Company’s internet servers. Information such as the type of browser being used, its operating system, and your IP address is gathered in order to enhance your online experience.

The Site’s various mailing lists, downloads, special offers, contests, registration forms, and surveys may request that you give us contact information such as your name, mailing and/or e-mail address, demographic information such as your age and gender, and personal preference information such as your preferred software and interests. Information submitted at the time of submission will be used by the Company only as necessary for our legitimate business interests, including without limitation the improvement of our products, services, and the contents of the Site. The Company may also share such information with our business and promotional partners to further those interests.

Personally identifiable information is never sold or leased to any third parties. With your permission, we may use your contact information to send you information about our company and products. You may always opt out of receiving future mailings as provided below. The Company does not store any credit card information it may receive in regard to a specific transaction and/or billing arrangement except as necessary to complete and satisfy its rights and obligations with regard to such transaction, billing arrangement, and/or as otherwise authorized by a user.

The Company may disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with the Company’s rights or property, other users of the Site, or anyone else that could be harmed by such activities.

Children Age 13 and Under: The Company recognizes the special obligation to protect personally identifiable information obtained from children aged 14 and under. AS SUCH, IF YOU ARE 14 YEARS OLD OR YOUNGER, THE COMPANY REQUESTS THAT YOU NOT SUBMIT ANY PERSONAL INFORMATION TO THE SITE OR TO THE COMPANY. If the Company discovers that a child age 14 or younger has signed up on the Site or provided us with personally identifiable information, we will delete that child’s identifiable information from our records.
The Company nonetheless encourages parents to go online with their kids. Here are a few tips to help make a child’s online experience safer:
Teach kids never to give personal information, unless supervised by a parent or responsible adult. Includes name, address, phone, school, etc.
Know the sites your kids are visiting and which sites are appropriate. Look for Website privacy policies. Know how your child’s information is treated. Check out the FTC’s site for more tips on protecting children's privacy online.

Use of Cookies: Cookies are pieces of information that a website transfers to an individual’s computer hard drive for record-keeping purposes. Cookies make using our Site easier by, among other things, saving your passwords and preferences for you. These cookies are restricted for use only on our Site and do not transfer any personal information to any other party. Most browsers are initially set up to accept cookies. You can, however, reset your browser to refuse all cookies or indicate when a cookie is being sent. Please consult the technical information relevant to your browser for instructions. If you choose to disable your cookies setting or refuse to accept a cookie, some parts of the Site may not function properly or may be considerably slower.
Company uses the following cookies on the Site:

Malware/Spyware/Viruses: Neither the Company nor the Site knowingly permit the use of malware, spyware, viruses, and/or other similar types of software.
Links to External Sites: The Company is not responsible for the content or practices of third party websites that may be linked to the Site. The Company is also not responsible for any information that you might share with such linked websites. You should refer to each website’s respective privacy policy and practices prior to disclosing any information.

Bulletin Boards and Chat Areas: Guests of the Site are solely responsible for the content of messages they post on the Company’s forums, such as chat rooms and bulletin boards. Users should be aware that when they voluntarily disclose personal information (e.g., user name, e-mail address, phone number) on the bulletin boards or in the chat areas, that information can be collected and used by others and may result in unsolicited messages from other people. You are responsible for the personal information you choose to submit in these instances. Please take care when using these features. 

Choice/Opt-Out: The Site may provide you the opportunity to opt-in to receive communications from us at the point where we request information about you. You always have the option of removing your name from any e-mail list in order to discontinue any such future communications. In order to ensure immediate removal from any list, please follow the specific instructions set forth within the communications you receive from the Company which you no longer wish to receive. If you are unsuccessful in completing the instructions specified in any such communication, please e-mail us at [email protected], including a copy of the undesired email attached to the request, and state you wish to be removed from the mailing list.

Contact Information for Complaints or Concerns: If you have any complaints or concerns about the Company or about this privacy statement, please contact:
Via email: i[email protected]

Information provided by you via general e-mail inquiries to the Company such as your e-mail address is used only to respond to your inquiries in the ordinary course of business and is never shared with third parties.

Security: Security for all personally identifiable information is extremely important to us. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, The Company cannot ensure or warrant the security of any information you transmit via the Internet. By transmitting any such information to the Company, you accept that you do so at your own risk.

Your Acceptance of These Terms: By using the Site, you accept the policies and restrictions set forth in this Online Privacy Policy. If you do not agree to this policy, please do not use the Site. This Online Privacy Policy may be revised from time to time by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then-current Online Privacy Policy to which you are bound.

Last Updated: February 15th, 2026